*Update 4-17-17: I was contacted over a week after this incident. The person said they had a quote for around $260 to replace my windshield. I told them I had waited to hear from them before replacing my windshield and could not wait longer. I offered to send them my receipt and was given an email address to send it to. I was told I would be contacted in the next couple of days. It has now been almost a week with no further contact from this company. I just emailed them again.
I do understand that every business has problems and do not expect perfection but I do expect to reach the company and professionalism from them when handling problems. The manager was great and so were the employees. I believe this may be an owner or managing office problem.
I will update this review based on the company's response or lack of response.
Dryer didn't even half dry the vehicle, vacuums barely have any suction, employees do everything like slow motion zombies.
My windshield was cracked by a fishing lure during the wash. An employee said they had been looking for it after someine called about losing it. I filed a report and they were supposed to call me to replace my windshield. That was Monday and it is Thursday now. I tried calling them but there is no answer and the mailbox is full.
Decent for the money. The two guys that cleaned the glass did a thorough job, but the wash itself seemed to be a little sluggish. The tire cleaner wasn't worth the extra cost. Worthwhile, but your vehicle may need to be wiped down at the end.
Great car wash. Cleans your car really well. Free vacuum use too.
I have used this car wash before and have never had a complaint. I would even like to get their monthly special but if they are unreachable, unwilling to call me back and unwilling to pay for my windshield ($500 deductible) then I will never do business with them again and will tell everyone I know. I am paying to have my windshield replaced today.
Rather pay the extra $2 at another car wash to get a better wash.
Wash Boys Express Car Wash is a US Car Wash based in Baytown, Texas. Wash Boys Express Car Wash is located at 5131 Garth Rd, Baytown, TX 77521, USA.
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